For Existing Business Clients: Bookmark This Page
(877) 488-9926 Provider Support
(877) 488-9926 Provider Support
Frequently Asked Questions
How do I login?
Get your login credentials. Upon signing up with us, you should have received login instructions and credentials. Each person within your office should have separate login credentials. If you have not received your credentials, please contact Client Support.
First time logins. Navigate to the portal by clicking on "Portal Login" above and entering in your username and password. If you are logging in for the first time, the system will require you to confirm your user profile and change your password.
I can't login. What do I do?
If you are having issues with your username and password:
- Forgot username. If you do not have a username, please contact Client Support with your full name, direct phone number, company name, and email address.
- Forgot password. If you forgot or lost your password, click on “Did you forget your password?” from the portal login screen and follow the instructions to reset your password and have it sent to your email address. Note: If there is more than one username associated with your email address, the system will not reset your password and you will need to contact Client Support directly.
If you previously bookmarked the Portal Login page: From time-to-time, we deploy updates to our systems. If you previously bookmarked the Portal Login page, your browser may still contain some of the old pages and settings from the old site. Try hard refreshing the page by pressing Ctrl-Shift-R or clearing the cache.
How do I report pay directs, adjustments, and other account information?
Secure Online Portal. Most clients prefer to report payments, adjustments, consumer correspondence, or other information directly on the account within their Online Portal. Just enter your account number for the consumer in the blue bar and it will bring up that consumer's account. Then just enter your note in the space provided and it will be posted to the account in real-time. That's it! The account is instantly flagged and client support on our side will be tasked to follow up on the note you provided.
Client Support Phone Number. Give our Client Support a call directly at (952) 657-5931, 8:00am to 4:00pm Monday through Friday except most major holidays. You will be routed to your small team unit collection manager, or if unavailable, the next available client support specialist.
Secure Email. Some clients prefer to report information via secure email.