Get your login credentials. Upon signing up with us, you should have received login instructions and credentials. Each person within your office should have separate login credentials. If you have not received your credentials, please contact Client Support.
First time logins. Navigate to the portal by clicking on "Portal Login" above and entering in your username and password. If you are logging in for the first time, the system will require you to confirm your user profile and change your password.
If you are having issues with your username and password:
If you previously bookmarked the Portal Login page: From time-to-time, we deploy updates to our systems. If you previously bookmarked the Portal Login page, your browser may still contain some of the old pages and settings from the old site. Try hard refreshing the page by pressing Ctrl-Shift-R or clearing the cache.
Secure Online Portal. Most clients prefer to report payments, adjustments, consumer correspondence, or other information directly on the account within their Online Portal. Just enter your account number for the consumer in the blue bar and it will bring up that consumer's account. Then just enter your note in the space provided and it will be posted to the account in real-time. That's it! The account is instantly flagged and client support on our side will be tasked to follow up on the note you provided.
Client Support Phone Number. Give our Client Support a call directly at (952) 657-5931, 8:00am to 4:00pm Monday through Friday except most major holidays. You will be routed to your small team unit collection manager, or if unavailable, the next available client support specialist.
Secure Email. Some clients prefer to report information via secure email.
Drop us a line or give us a call to walk you through your Client Portal Access.
1559 Southcross Drive West STE 105, Burnsville, Minnesota 55306, United States
(877) 488-9926 Provider Sales & Support
8:00am to 4:00pm Monday through Friday
Closed most major holidays